At Kennedy Restoration, we pride ourselves on providing our customers with the very best in our field. This letter, sent from a customer, demonstrates the care we take with each individual client to ensure they are completely satisfied with the services we provide.
I want to tell you how much we appreciate the work you have done in our home this past year restoring damage from water leaks and a septic tank back up.
We are very happy that American Family Insurance recommended your company when we filed two claims back to back. Your Production Coordinator, Ed Dobson, was competent, easy to work with, very knowledgeable and took really good care of us.
Then we were assigned Armando Ornelas to oversee all of the work and he was fantastic. I do not think I have ever worked with a more kind, diligent, capable or caring person. He knew how to handle every problem that came along and was good at scheduling and rescheduling whatever had to be done. He answered every call and email promptly and made the whole experience very pleasant instead of frustrating â€“ especially when we had a septic back up in the areas that had just been restored only two weeks previously.
The team that handled our septic back up were excellent, prompt, and efficient. We really appreciated how quickly and how well each of them did their jobs. There were about 5 of them and they were there shortly after we reported the back up. One more person we appreciated most of all was Carlin, the jack of all trades. What a fantastic job he did for us in every single thing he was assigned. He did beautiful work on the countertops, putting in the new floating bathroom floor, flooring, painting and a dozen other things. We felt so fortunate that Carlin was assigned to our home for both claims. You are very lucky to have such a talented, competent, hard-working person in your employ. He represented you well in everything he did. We cannot say enough about what a fine person and craftsman Carlin was.
We appreciate that Ed helped work out the details of our final billing with American Family Insurance and helped bring this chapter in our lives to a successful close.